Refund policy

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered uniformly; from the day on which you or a third party designated by you, other than the carrier, took possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us (e.g., by sending a letter by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF CANCELLATION

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we receive notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

MODEL CANCELLATION FORM 

If you want to withdraw from the contract, please send us a form with the following content to:

  • Neverwithout Cosmetics
  • Sandweg 11
  • D-63179 Obertshausen (Germany)

Or by email to:  info@neverwithout.de

I/we ( ) hereby give notice that I/we ( ) withdraw from my/our ( ) contract of sale of the following goods ( ).

  • Order number ( ). 
  • Ordered on ()/received on ( )
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for communication on paper)
  • Date ( )

Please fill in these fields with your data.